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Category "Customer Experience"

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Comcast and the two faces of customer service

Are Retailer Receipts Getting Too Long?

Are Retailer Receipts Getting Too Long?

COLLOQUY Drafts a Bill of Rights for Reward Cardholders

Got Mail? Maybe Not for Long

The LoyalTea Club is Well Brewed by ArgoTea

The LoyalTea Club is Well Brewed by ArgoTea

The Ford Fiesta Movement. Take 2.

The Ford Fiesta Movement. Take 2.

Earlier this year, I blogged on Loyalty Truth about the Ford Fiesta Movement. As you [...]

Loyalty 201 – Enter Through the Narrow Gate

Data driven marketing programs which unite tangible rewards and special benefits are meant to change [...]

What you can learn about Loyalty Marketing on Date Night

What you can learn about Loyalty Marketing on Date Night

I was dining with my wife at Carrabba's recently and she asked me the BIG [...]

Customer Service at the Front Lines – “The Weakest Link”

Editor's note: Reading Brian's post here got the adrenaline flowing. The irony of retail is [...]

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Short Takes

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How visually compelling content can ignite customer engagement

How visually compelling content can ignite customer engagement

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6 keys to connecting with the most economically powerful generation in history

6 keys to connecting with the most economically powerful generation in history

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Are traditional hoteliers ready to embrace Airbnb?

Are traditional hoteliers ready to embrace Airbnb?

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Trust will drive the Digital Wallet (r)evolution

Trust will drive the Digital Wallet (r)evolution

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A Millennial View on Revamping a Loyalty Program

A Millennial View on Revamping a Loyalty Program

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NFC chip injected into hand is Bitcoin cold storage

NFC chip injected into hand is Bitcoin cold storage

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Event Calendar for Loyalty Marketers

Industry News

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Loyalty Truth Reboot – what does the future hold?

Loyalty Truth Reboot – what does the future hold?

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Plenti gets a grocer

Plenti gets a grocer

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Loylogic offers brands more reward choice with new product Akruu

Loylogic offers brands more reward choice with new product Akruu

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Loyalty Academy announces November course schedule

Loyalty Academy announces November course schedule

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Cision launches unified platform for earned media dubbed Communication Cloud

Cision launches unified platform for earned media dubbed Communication Cloud

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Bink hopes to create stronger loyalty program engagement with UK launch

Bink hopes to create stronger loyalty program engagement with UK launch

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