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What’s Big Data Really All About?

What’s Big Data Really All About?

Call center caution: It can rocket loyalty or kill it

Call center caution: It can rocket loyalty or kill it

What it takes to Innovate

What it takes to Innovate

Engage 2012 – Unlocking the Future of Customer Engagement

Engage 2012 – Unlocking the Future of Customer Engagement

Time and Service are the Best Reward

Time and Service are the Best Reward

Who says you can’t have it all? The brand Gods, that’s who.

Who says you can’t have it all? The brand Gods, that’s who.

Who says you can’t have it all? The brand Gods, that’s who.

Who says you can’t have it all? The brand Gods, that’s who.

I was recently reminded of a series of commercials that ran for Michelob Lite beer [...]

Virgin America Elevates Loyalty

Virgin America Elevates Loyalty

There are many paths to creating customer loyalty. The models range from promotional (Groupon) to [...]

Amazon Offers MP3’s for Tweets

Amazon Offers MP3’s for Tweets

In case you missed it, Amazon ran a brief promotion last week offering customers a [...]

Loyalty programs get more personal

Loyalty programs get more personal

Although I've based my livelihood around CRM and loyalty programs, I'm not enthusiastic about most [...]

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Short Takes

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How visually compelling content can ignite customer engagement

How visually compelling content can ignite customer engagement

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6 keys to connecting with the most economically powerful generation in history

6 keys to connecting with the most economically powerful generation in history

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Are traditional hoteliers ready to embrace Airbnb?

Are traditional hoteliers ready to embrace Airbnb?

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Trust will drive the Digital Wallet (r)evolution

Trust will drive the Digital Wallet (r)evolution

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A Millennial View on Revamping a Loyalty Program

A Millennial View on Revamping a Loyalty Program

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NFC chip injected into hand is Bitcoin cold storage

NFC chip injected into hand is Bitcoin cold storage

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Event Calendar for Loyalty Marketers

Industry News

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Loyalty Truth Reboot – what does the future hold?

Loyalty Truth Reboot – what does the future hold?

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Plenti gets a grocer

Plenti gets a grocer

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Loylogic offers brands more reward choice with new product Akruu

Loylogic offers brands more reward choice with new product Akruu

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Loyalty Academy announces November course schedule

Loyalty Academy announces November course schedule

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Cision launches unified platform for earned media dubbed Communication Cloud

Cision launches unified platform for earned media dubbed Communication Cloud

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Bink hopes to create stronger loyalty program engagement with UK launch

Bink hopes to create stronger loyalty program engagement with UK launch

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