Bill Hanifin is a contributor to the RetailWire BrainTrust. Click below to keep up with discussions on trending topics in retail and loyalty marketing.
- Will chatbots drive a ‘conversational commerce’ trend?
"It depends" has to be the most maddening response to questions such as this one, but when you […]
- What can TripAdvisor bring to retail?
TripAdvisor is wise to extend its brand into the physical world and maybe can create brand […]
- Can parking lots save the mall?
Entertainment and dining events external to the mall itself will generate more traffic and surely […]
- Will omnichannel make the J.C. Penney and Sephora partnership more successful?
The idea of co-locating brands and developing "store-in-store" concepts has gone through at least 2 […]
- What customer service lessons can be learned from United Airlines?
So much has been said about this incident that I want to take a different perspective. The airlines […]