Independent and unbiased insight on customer loyalty and data-driven marketing

Category "Customer Experience"

Three Key Trends For Retail Marketing from CRMC – Part 2

Three Key Trends For Retail Marketing from CRMC – Part 2

The three key trends identified by Parissa Behnia while attending the Customer Relationship Management Conference [...]

Three Key Trends For Retail Marketing from CRMC

Three Key Trends For Retail Marketing from CRMC

Summer is the time for road trips. Since you can’t be everywhere at once, innovative marketer [...]

Frequent Flyer Programs Risk Being an Air Disaster

Frequent Flyer Programs Risk Being an Air Disaster

Everyone knows that the air travel experience isn't what is used to be. My recent [...]

Atlantic City, Trump and a Casino Down on its Luck

Atlantic City, Trump and a Casino Down on its Luck

A couple of years ago, I wrote a post about Atlantic City and its prolonged [...]

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Event Calendar for Loyalty Marketers