Independent and unbiased insight on customer loyalty and data-driven marketing

Posts From Tom Rapsas

Advertising is Changing. Are You Changing With It?

Advertising is Changing. Are You Changing With It?

The customer has escaped. We can no longer control the process of how and where [...]

Borders and the Long Good-Bye

Borders and the Long Good-Bye

By now, you’ve probably heard about the big financial mess that the Borders book store [...]

The Death of Loyalty Rewards As We Know Them?

The Death of Loyalty Rewards As We Know Them?

I’m sensing a tipping point in how customers relate to loyalty program rewards, and my [...]

You, The Loyalty Program

You, The Loyalty Program

Announcing a New Loyalty Program with a Single Member: You. With all the talk of loyalty [...]

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Event Calendar for Loyalty Marketers