Independent and unbiased insight on customer loyalty and data-driven marketing

Category "Loyalty 3.0"

Napolean Hill, Chris Brogan and The Year Ahead

Over the recent holidays, my friend Bill Hanifin pointed out a post written by the [...]

Headwinds for Frequent Flyer Miles

Almost 10 years ago, I wrote an opinion piece for COLLOQUY questioning whether Frequent Flyer [...]

Air Miles & Aeroplan Create Loyalty Oligopoly

In the beginning, there was Air Miles. Actually, according to history, it was three men [...]

Data Security, Taxes & Privacy: Part of Loyalty Adolescence

  Data security, taxes & privacy concerns: Grown up Challenges for a Maturing Industry A few thoughts [...]

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Event Calendar for Loyalty Marketers