Category "Customer Experience"

Is Avis Still Trying Harder?

Is Avis Still Trying Harder?

I recently reserved a car online for a pending vacation and without much searching went [...]

The Ultimate Reward – Time or Service?

The Ultimate Reward – Time or Service?

We are increasingly living in a self service world. I have to admit that I [...]

Time and Service are the Best Reward

Time and Service are the Best Reward

If you had to choose your last meal, what would it be? Steak and potatoes? [...]

What customer needs are you meeting?

What customer needs are you meeting?

Every once in a while, it’s good to get back to the marketing basics. I [...]

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RetailWire BrainTrust

Bill Hanifin is a contributor to the RetailWire BrainTrust. Click below to keep up with discussions on trending topics in retail and loyalty marketing.

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