Independent and unbiased insight on customer loyalty and data-driven marketing

Category "Customer Experience"

Surprise and Delight at 30,000 feet

Surprise and Delight at 30,000 feet

As we've shared more stories of brands centering their customer loyalty efforts around a surprise [...]

Reshaping the Offer Industry

Reshaping the Offer Industry

The “Offer Industry” has taken on a distinct identity as retail brands have sought to [...]

Secrets of using Data to improve Customer Service

Secrets of using Data to improve Customer Service

Do you have call centre employees or service ninjas? Do your customers feel frustrated or validated? The [...]

Become a Loyalty Truth Insider!

Want to get connected with some of the best minds in customer loyalty? As an “Insider”, you’ll benefit from powerful information framed with a practitioner’s perspective. You can expect a bi-monthly summary of some of our most compelling posts and sharp reads from other sources, combined around a theme to provide insights on trends and hot topics in the market.
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Event Calendar for Loyalty Marketers

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