Category "Customer Experience"

Surprise and Delight at 30,000 feet

Surprise and Delight at 30,000 feet

As we've shared more stories of brands centering their customer loyalty efforts around a surprise [...]

Reshaping the Offer Industry

Reshaping the Offer Industry

The “Offer Industry” has taken on a distinct identity as retail brands have sought to [...]

Secrets of using Data to improve Customer Service

Secrets of using Data to improve Customer Service

Do you have call centre employees or service ninjas? Do your customers feel frustrated or validated? The [...]

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