🔍Why did Walgreens Balance Rewards change its point expiration policy?

Why did Walgreens Balance Rewards change its point expiration policy?  0

Walgreens, the leading US-based pharmacy chain, announced a big change to its Balance Rewards loyalty program earlier this month. Beginning August 25, 2017, points accumulated by Balance Rewards members will [...]

7 Possible Outcomes from the Amazon, Whole Foods Deal That You Should Know

7 Possible Outcomes from the Amazon, Whole Foods Deal That You Should Know  2

Where do Customer Engagement and Loyalty intersect?

Where do Customer Engagement and Loyalty intersect?  0

Plenti gets a grocer

Plenti gets a grocer  0

Analytics

Qantas launches analytics venture, Red Planet

Qantas launches analytics venture, Red Planet

Qantas Loyalty, the customer loyalty arm of the giant Australian airline, has launched a data analytics firm known as Red Planet . The new company is positioning the massive data stores accumulated by Qantas through its own Frequent Flyer [...]

Customer Experience

Designing your loyalty program with the end in mind

Designing your loyalty program with the end in mind

Walking through the Loyalty Expo conference held May 23 – 25 in Orlando Florida, I was seeking to learn something new about the customer loyalty business. Case studies and program results are high on my list as first hand program [...]

Millennial Marketing

Inside the mind of the Millennial Generation

Inside the mind of the Millennial Generation

The search for the “real Millennial” continues like an episode of Deadliest Catch. In that popular show, the pursuers relentlessly target their prey with a bevy of resources and the benefit of past year’s experience as their principal assets. The [...]

Payments

Trust will drive the Digital Wallet (r)evolution

Trust will drive the Digital Wallet (r)evolution

The world spins, things change and we should embrace the change as long as it's beneficial for society as a whole. Nothing is spinning faster than the payments business, and I believe we are in the midst of the the [...]

Retail

Convenience retailers donate nearly $1 billion to charities worldwide

Convenience retailers donate nearly $1 billion to charities worldwide

You might wonder what convenience stores are good for besides grabbing a quick drink at the fountain or buying some cigarettes. Well, you might be surprised that convenience stores are doing a lot to shatter traditional stereotypes. Findings from a new [...]

Social Loyalty

Kipling launches loyalty program with social features

Kipling launches loyalty program with social features

Kipling, the fashion brand known for its bags adorned by Kipling mascot monkeys, is launching a new loyalty program in October 2014. Born in Belgium, the Kipling story is one of passion, creativity and entrepreneurial spirit. At least that’s what [...]

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